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Andrews Recruitment Group

info@andrews-recruitment.com                      07852 781836

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Customer Service Advisor - Kent

This candidate is a highly motivated and adaptable professional with over three years of experience delivering customer service and supporting digital marketing initiatives across various industries. They are committed to enhancing the customer experience and maintaining a positive brand reputation. Their background includes proficiency in managing high-volume customer inquiries, social media strategies, and project-based marketing. With strong analytical skills and a quick-learning nature, they are adept at handling challenges and excel in both independent and team environments.


In their role as a Crew Member in the fast-food sector, they honed strong problem-solving abilities and a customer-first approach, maintaining professionalism during peak times and adapting to a fast-paced setting. Later, as a Digital Skills Apprentice within the training and education sector, they developed a robust understanding of digital marketing, leading content creation, social media management, and internal communications. Their contributions included designing internal blogs, collaborating with web developers, and leading a marketing campaign for a new academy, showcasing creativity and an ability to manage diverse responsibilities.


Key Highlights

  • Customer Service Expertise: Skilled in managing inquiries, resolving complaints, and providing a positive customer experience in fast-paced environments.

  • Digital Marketing and Social Media: Experienced in developing social media strategies, creating and scheduling content, and analysing trends to inform marketing decisions.

  • Project Management: Demonstrated leadership in managing internal and external marketing requests, including creating efficient, eco-friendly solutions for promotional materials.

  • Technical Skills: Proficient in Adobe InDesign and Photoshop for design work, and advanced in Microsoft Excel for data analysis.

  • Adaptability and Collaboration: Successfully navigated cross-cultural team collaboration, handled client and stakeholder communications, and contributed to web development projects despite logistical challenges.

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